What good care looks like to me

• Being able to have my money to spend on things I want.
• Staff treating me like an adult.
• Staff make sure I don’t spend too much time with residents I don’t like.
• Staff show me new things to watch that I might like.
• Staff showed me how to use technology as I like technology.
• Staff help me take things back to the shop that don’t work, or I don’t like.
• Staff help me keep my bedroom tidy, so I don’t trip over my stuff on the floor.
• Management is helping me decorate my room with marvel characters including my favorite, Batman.
• Staff help me see other people in the community and at other care homes to prevent me becoming isolated.
• Staff help me stay in touch with my family.
• Staff now talk to me when I am angry and I no longer need medication to calm down.

 

What bad experiences I have had in care

• My old managers wouldn’t give me access to my money, so I used to eat out of the bins.
• My old managers would not give me enough money so I would get cigarettes off the floor.
• Staff at my old provider would make promises to me and not keep them, this would make me angry.
• Staff at my old provider would shout back at me when I was angry and this would make me even more angry.
• Staff at my old provider held me when I was angry, I didn’t like this.
• Old staff and managers would give me medication when I was angry to calm me down instead of talking to me.