As part of our constant and unwavering efforts to uphold the highest standards of care and support to residents and tenants, Lisieux Trust is taking proactive steps to ensure all staff fully understand the new guidelines set forward by the Care Quality Commission (CQC). This initiative aims to further enhance the quality of services provided to residents across all Lisieux Trust-operated homes.

Led by the Quality and Compliance Officer, Michelle Bisseker, a comprehensive in-house training programme has been established to acquaint staff with the intricacies of the updated CQC framework. Through these sessions, employees will gain a comprehensive understanding of the new guidelines, ensuring they are equipped to provide exceptional care in accordance with the latest industry standards.

As part of this commitment, Michelle will visit each of the homes operated by Lisieux Trust to engage directly with the Support Workers. These face-to-face discussions will be invaluable for sharing insights, clarifying queries, and fostering a collaborative approach to implementing the new framework.

Under the CQC’s revamped framework, residents are being actively encouraged to contribute personal statements regarding all facets of their care. This encompasses everything from their living conditions and medication regimen to their engagement in activities and work placements. These individual statements will collectively serve as the foundation for Lisieux Trust’s overarching quality standards, ensuring that care is tailored to meet the specific needs and preferences of each resident.

It was announced last month that Lisieux Trust has established a dedicated group involving residents from every house the Trust operates (you can read about that here). This forum provides residents with a platform to express their perspectives on various aspects of the Trust’s operations. By continually placing residents at the heart of decision-making, Lisieux Trust reaffirms its unwavering commitment to prioritising individualised care and ensuring that residents’ voices are the most important.

For further information on Lisieux Trust and its commitment to quality care, please visit www.lisieuxtrust.org.uk